Shipping Policy
Shipping Policy:
- Processing Time: Each product is made to order, and it may take 3-7 business days to process your order before shipping.
- Shipping Time: Delivery times vary depending on your location. Standard shipping typically takes 5-14 business days.
- Shipping Rates: Shipping rates are calculated at checkout based on your location and the weight of your order.
- Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.
Return Policy:
Due to the custom nature of our products, we do not accept returns unless the item is defective or incorrectly delivered. If you believe you received a damaged or incorrect item, please contact us within 7 days of receiving your order.
Return Process:
- Contact Us: Email our customer support team at pagemill2023@gmail.com with your order number, a description of the issue, and photos of the product if applicable.
- Approval: Once we review your request, we will approve the return if it meets our criteria for damage or mislabeling.
- Return Shipping: We will provide instructions on how to return the item. Return shipping costs will be covered by us if the item is defective or incorrect.
- Replacement or Refund: Upon receiving the returned item, we will process your replacement or refund within 5-7 business days.
Refund Policy:
Refunds are only issued for damaged, mislabeled, or incorrect products. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Dispute Policy:
If you have any disputes regarding your order, please contact our customer support team. We are committed to resolving any issues quickly and fairly. Our goal is to ensure your complete satisfaction with your shopping experience.